Terms of use

Machine translationThis translation is provided for convenience. Only the French version is legally binding.

Last updated: 8 October 2026

These terms govern the use of the TactiCam application and website, a service operated by Holographisme Sàrl (Geneva, Switzerland). By creating an account you accept them.

1. Service

TactiCam lets you film sports sessions with a smartphone, review and annotate the videos, and manage a team. The service is provided "as is", without warranty that it will be uninterrupted or error-free.

2. Account

You are responsible for keeping your credentials confidential and for activity carried out from your account. You undertake to provide accurate information and not to impersonate anyone else.

3. Image rights of people filmed, and minors

Essential clause. By filming or uploading videos through TactiCam, the coach, the club or the user warrants that they have obtained the consent of every person filmed and, for minors, the consent of their legal guardians. The user is solely responsible for complying with image rights and data protection for the people they film.

TactiCam acts as a tool and processor only : it hosts and processes content on behalf of the team, on its instructions, and performs no facial recognition and no biometric processing. Data processing is detailed in the privacy policy.

4. Acceptable use

Do not film people without their consent (see article 3).
Do not publish unlawful or defamatory content, or content that infringes privacy.
Do not attempt to bypass security or access another team's data.

5. Filming equipment: tripod, mast and mount

Setting up, stabilising, supervising and dismantling the filming support (tripod, telescopic mast up to 6 m, mount, ballast, guy lines) is the sole responsibility of the user, coach or club putting it in place, including where the equipment was supplied or recommended by TactiCam.

The user undertakes to observe the following:

Weather conditions. No set-up, and immediate take-down, in sustained wind or gusts, in a forecast or ongoing storm, in snow, frost or on waterlogged ground. A raised mast is a high point: it is taken down at the first sign of a storm.
Safety distances. No set-up near power lines, overhead cables, unstable trees or any overhead hazard. A clear perimeter at least equal to the total deployed height is kept around the support.
Location. The support is placed on level, stable ground, away from the field of play, walkways, emergency exits and stands, so that a fall cannot reach a player, a spectator or a third party.
Stability. The support is ballasted and, above 3 m, guyed. Clamps, collars, sections and the phone mount are checked before each use and after each deployment.
Supervision. Deployed equipment is never left unattended. An adult remains responsible for the support throughout the filming session.
Minors. Assembly, deployment and dismantling are not entrusted to minors.
Load. The support carries no equipment beyond the load and wind exposure specified by its manufacturer, whose instructions prevail.

TactiCam and Holographisme Sàrl accept no liability for personal injury or property damage resulting from the assembly, deployment, fall, tipping, blow-over or dismantling of a filming support, nor for damage caused by weather conditions or by failure to observe the measures above. It is for the user or the club to hold suitable public liability cover and to make sure the installation is authorised by the owner or operator of the site.

6. Content and intellectual property

Videos and data uploaded by a team remain its property. You grant TactiCam the strictly necessary right to host and process them in order to provide the service. TactiCam may remove manifestly unlawful content.

We do not use your videos to train artificial intelligence models without your explicit and separate consent. Any tactical analysis is carried out on request, on your clips, for your use only. The platform, its software, its brand and its components remain the property of TactiCam / Holographisme Sàrl; no licence over these is granted beyond use of the service.

7. Availability and liability

We endeavour to keep the service running without guaranteeing it. To the extent permitted by law, TactiCam's liability is limited; the user remains responsible for how they use the service, in particular towards the people filmed.

8. Free trial and subscription

Each new team receives a free 14-day trial, without any payment method, intended for evaluating the service before any subscription.

The subscription is payable in advance for the chosen period, monthly or annual, and renews automatically for a period of the same length until it is cancelled. The price, the currency and the date of the first charge are shown at the time of subscription. Payments are processed by Stripe.

These rules apply to the team subscription, the club subscription and paid options, including additional storage.

9. Cancellation and refunds

The subscription may be cancelled at any time from the application, in the team or club settings. Cancellation takes effect at the end of the current period; access to the service is maintained until that date. It may be reversed as long as that period has not ended.

Amounts paid are not refunded, including in the event of cancellation during a period, non-use of the service or deletion of the account. Cancellation gives rise to no pro rata refund for the remaining period.

A change of plan or option during a period is calculated pro rata for the remaining time; any balance in the customer's favour is credited against subsequent invoices and is not paid out.

The right of withdrawal provided for in article 10 is reserved, as are cases in which the law requires a refund, in particular where the service could not be provided for a reason attributable to TactiCam.

10. Right of withdrawal for European Union consumers

A consumer habitually resident in a Member State of the European Union or of the European Economic Area has a withdrawal period of 14 days from the conclusion of the contract, in accordance with Directive 2011/83/EU.

When subscribing, the consumer expressly requests that the service be provided before that period expires and acknowledges:

that, in the event of withdrawal, they remain liable for an amount proportionate to the service provided until they communicated their withdrawal (art. 14(3));
that they lose their right of withdrawal once the service has been fully provided (art. 16(a)).

No amount is due for the free trial period. Withdrawal is exercised by an unequivocal statement sent to support@tacticam.app, for example using the model form below, the use of which is not mandatory; any amount owed to the consumer is refunded within 14 days of its receipt, using the payment method used.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

To TactiCam (Holographisme Sàrl), Rue Jean-Violette 4, 1205 Geneva, Switzerland, support@tacticam.app:

I hereby give notice that I withdraw from my contract for the provision of the following service:

Subscription concerned (team or club):
Subscribed on:
Name of consumer:
Account email address:
Date:

11. Account deletion and suspension

You may delete your account at any time. We may suspend an account in the event of a breach of these terms.

12. Governing law

These terms are governed by Swiss law. The place of jurisdiction is Geneva, subject to mandatory consumer provisions.